Pencoed Medical Centre

**NEW** Due to coronavirus, ALL requests are triaged by Doctors beforehand. We have also started to conduct video consultations (that you can access using your mobile phone) for a selected number of consultations. To read more about our video consultations, take a look at our Blog section "How to do a video consultation

All appointment requests at the surgery are being triaged by the Doctors and Nurses first. We are trying to deal with as many problems as possible over the phone and only bringing patients to the surgery when they need a face to face examination. Rather than waiting on the phonelines to get through, we are now using eConsult, which allows you to give us the information we need to prioritise your case. To access eConsult, please click above. Patients without internet access will have to phone the surgery in the usual way

If you have a dry cough of new onset and/or a fever of 37.8 or above, you should self isolate for 7 days. You do not need to contact 111 or the surgery if your symptoms are mild. If your symptoms are worsening, then you should contact 111

Please see our Blog section for the latest information and changes

If you have an urgent medical problem that cannot wait until the surgery re-opens, you should phone 111.

However for any life threatening emergencies such as chest pain, torrential bleeding, severe breathlessness, you should call 999 in the usual way

We are aware that patients in the Cwm Taf Morgannwg area (ie Llanharan) are unable to access the 111 service. This is an issue which is not under our control as a practice but we have received confirmation from Cwm Taf Morgannwg health board that the 111 service is intended to roll out to the area later in 2019. Until then, they have said that our Llanharan patients should use the 0845 46 47 number for NHS Direct Wales.

This for for urgent problems that cannot wait until the surgery re-opens