Please follow the guidelines below and choose the right service. An appointment may not be necessary. This will help us to be more efficient by making an appointment available to you when you need it the most.

  • Our reception team are trained to ask you for the reason for your call. Please provide our team with this information as it will help us to direct your enquiry to the most appropriate service. 
  • All urgent requests will be triaged by our Doctors and nurses.
  • We have a limited number of available appointments with our doctors and nurses. We appreciate your patience while we work to provide you with the best possible solution.
  • We would recommend that patients review our patient activity infographic to understand the demands on our resources.

Book an Appointment

Check your condition first

Many conditions can be treated without the need to see your GP.

Pharmacy & Self-Care


Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Learn about the common ailments service

Locate your local pharmacy


Help and support available from many National and Local Organisations

Visit our Self Help Zone

Urgent appointments for today or tomorrow

If you have an urgent issue, please inform the receptionist, and we will make every effort to provide you with same-day assistance.

Our reception team are trained to ask you for the reason for your call. Please provide our team with this information as it will help us to direct your enquiry to the most appropriate service.

Our doctors and nurses will prioritise all urgent requests.

Book an Urgent Appointment

Book a Routine Appointment

Routine appointments can be booked up to 2 weeks in advance. 

We may limit the number of pre-bookable appointments if urgent demand arises or there is an increase in pressure on the day.

Ways to book

  1. Beat the queue and Download the NHS Wales App
  2. Request an appointment online
  3. Telephone: 01656 867900 - Please be aware that our phone lines can be quite busy

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

Please be aware that our team will always call to assess the home visit request first.

We ask that any requests for home visits to housebound patients be phoned through to the surgery by 10:30am wherever possible, please.

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

  1. Cancel through the NHS App
  2. Cancel an appointment online
  3. Please text back to your appointment reminder message 'CANCEL' and we will cancel your appointment.

Out of Hours

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services


Use NHS 111 Wales if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Wales Online


You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy