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Appointments and Home Visits

How to book an appointment

Woman on Phone


We all know how important it is for you to be able to contact your local surgery. But we are all aware that the demands on the NHS are enormous. We want to be available to you when you need us to be, but we would ask for your patience when contacting us. We deal with literally hundreds of phone calls every day, and each one is important. Please help us to help you.

Historically we have advised calling at 8am to book an appointment, which caused significant backlog first thing each day. You will be pleased to know that you can now call us at anytime during our opening hours to book an appropriate appointment.

The appointment system has recently changed in order to allow a patients to pre-book appointments with a GP up to four weeks' in advance. However, during the winter months the number of prebookable appointments and the timeframe will be limited due to increased pressures of on the day or urgent demand.


Clearly we have a finite number of appointments available with our doctors and nursesAppointments can be booked online through both SurgeryApp and MyHealthOnline.  Appointments are also bookable via by phone 01656 867900, although lines are always very busy (see our patient infographics for more information if interested).

Our reception team are trained to ask you for the reason for your call. Please provide our team with this information as it will help us to direct your enquiry to the most appropriate service, All urgent requests will be triaged by our Doctors and nurses. Further updates to follow - please see our Blog section.

We ask that any requests for home visits to housebound patients are phoned through to the surgery by 10.30 am wherever possible, please.

Mobile Phone

Out of hours - Dial 111

If you have an urgent medical problem that cannot wait until the surgery re-opens, you should phone 111. However, for any life threatening emergencies such as chest pain, torrential bleeding, severe breathlessness, you should call 999 in the usual way.


Standards of Access

A new set of standards were announced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for patients in Wales from their GP practices. These standards are available in the following documents:

- English version

- Welsh Version

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