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Patient Activity Infographic
As part of a Welsh government initiative, we want to let you, our patients, see some information on what happens behind the scenes within the practice. Below is the latest infographics containing data on the number of appointments, telephone calls and other relevant metrics of activity.
See our latest data
November 2025
Patient Activity Data
November 2025
6,293
-582 (6,875)
Total Calls to the Surgery
4,725
-243 (4,968)
Prescription Items Issued
526
-80 (606)
Referrals Made
164
-23 (187)
Fit Notes Issued
1,010
-82 (1,092)
Letters and Emails Issued
1,813
372 (1,441)
Text Messages Sent and Received
911
104 (807)
Digital Requests to the Surgery
3,963
-2,304 (6,267)
Total Appointments
128 (3.23%)
-101 (229)
Did Not Attend (DNA)
October 2025
Patient Activity Data
October 2025
6,875
-576 (7,451)
Total Calls to the Surgery
4,986
-34 (5,002)
Prescription Items Issued
606
183 (423)
Referrals Made
187
43 (144)
Fit Notes Issued
1,092
-309 (1,401)
Letters and Emails Issued
1,441
-2,362 (3,803)
Text Messages Sent and Received
807
104 (703)
Digital Requests to the Surgery
6,267
1,801 (4,466)
Total Appointments
229 (3.654%)
101 (128)
Did Not Attend (DNA)
September 2025
Patient Activity Data
September 2025
7,451
1,626 (5,825)
Total Calls to the Surgery
5,002
360 (4,642)
Prescription Items Issued
423
-32 (455)
Referrals Made
144
0 (144)
Fit Notes Issued
1,401
-460 (941)
Letters and Emails Issued
3,803
1,763 (2,040)
Text Messages Sent and Received
703
-35 (738)
Digital Requests to the Surgery
4,466
563 (3,903)
Total Appointments
128 (2.866%)
16 (112)
Did Not Attend (DNA)
August 2025
Patient Activity Data
August 2025
5,825
- 270 (6,095)
Total Calls to the Surgery
4,642
-1770 (4,819)
Prescription Items Issued
455
-9 (464)
Referrals Made
144
-21 (165)
Fit Notes Issued
941
-98 (1,039)
Letters and Emails Issued
2,040
407 (1,517)
Text Messages Sent and Received
738
-16 (754)
Digital Requests to the Surgery
3,903
-863 (4,766)
Total Appointments
112 (2.87%)
-46 (158)
Did Not Attend (DNA)
July 2025
Due to a change in computer system in September 2024, we can now only report on the number of prescriptions issued, rather than the number of individual items prescribed.
Thus the figure representing the number of prescriptions issued appears to have dropped significantly, whereas in practice the volume remains the same.
Patient Activity Data
July 2025
6,095
56 (6,039)
Total Calls to the Surgery
4,819
0 (4,819)
Prescription Items Issued
464
0 (464)
Referrals Made
165
4 (161)
Fit Notes Issued
1,039
-270 (1,309)
Letters and Emails Issued
1,517
-407 (1,924)
Text Messages Sent and Received
754
up 119 (635)
Digital Requests to the Surgery
4,766
up 339 (4,427)
Total Appointments
158 (3.315%)
up 31 (127)
Did Not Attend (DNA)
June 2025
Due to a change in computer system in September 2024, we can now only report on the number of prescriptions issued, rather than the number of individual items prescribed.
Thus the figure representing the number of prescriptions issued appears to have dropped significantly, whereas in practice the volume remains the same.
Patient Activity Data
June 2025
6,039
94 (5,945)
Total Calls to the Surgery
4,819
-192 (5,011)
Prescription Items Issued
464
0 (462)
Referrals Made
151
-23 (182)
Fit Notes Issued
1,309
109 (1,200)
Letters and Emails Issued
1,924
up 434 (1,490)
Text Messages Sent and Received
635
-19 (654)
Digital Requests to the Surgery
4,427
59 (4,368)
Total Appointments
127 (2.869%)
6 (121)
Did Not Attend (DNA)
May 2025
Due to a change in computer system in September 2024, we can now only report on the number of prescriptions issued, rather than the number of individual items prescribed.
Thus the figure representing the number of prescriptions issued appears to have dropped significantly, whereas in practice the volume remains the same.
Patient Activity Data
May 2025
5,945
-299 (6,244)
Total Calls to the Surgery
5,011
up 111 (4,900)
Prescription Items Issued
464
up 2 (462)
Referrals Made
184
up 18 (166)
Fit Notes Issued
1,200
-137 (1,337)
Letters and Emails Issued
1,490
up 8 (1,482)
Text Messages Sent and Received
654
up 27 (627)
Digital Requests to the Surgery
4,368
-89 (4,457)
Total Appointments
121 (2.77%)
-33 (154)
Did Not Attend (DNA)
April 2025
Due to a change in computer system in September 2024, we can now only report on the number of prescriptions issued, rather than the number of individual items prescribed.
Thus the figure representing the number of prescriptions issued appears to have dropped significantly, whereas in practice the volume remains the same.
Patient Activity Data
April 2025
6,244
-551 (6,795)
Total Calls to the Surgery
4,900
-12 (4,912)
Prescription Items Issued
462
-12 (474)
Referrals Made
166
-24 (190)
Fit Notes Issued
1,337
-94 (1,431)
Letters and Emails Issued
1,482
up 158 (1,324)
Text Messages Sent and Received
627
-17 (644)
Digital Requests to the Surgery
4,457
-229 (4,686)
Total Appointments
154 (3.455%)
up 12 (142)
Did Not Attend (DNA)
March 2025
Due to a change in computer system in September 2024, we can now only report on the number of prescriptions issued, rather than the number of individual items prescribed.
Thus the figure representing the number of prescriptions issued appears to have dropped significantly, whereas in practice the volume remains the same.
Patient Activity Data
March 2025
6,795
up 457 (6,338)
Total Calls to the Surgery
4,912
up 286 (4,626)
Prescription Items Issued
474
up 29 (445)
Referrals Made
190
up 22 (168)
Fit Notes Issued
1,431
up 185 (1,246)
Letters and Emails Issued
1,324
-142 (1,466)
Text Messages Sent and Received
644
up 70 (574)
Digital Requests to the Surgery
4,686
up 370 (4,316)
Total Appointments
142 (3.03%)
up 5 (137)
Did Not Attend (DNA)
February 2025
Due to a change in computer system in September 2024, we can now only report on the number of prescriptions issued, rather than the number of individual items prescribed.
Thus the figure representing the number of prescriptions issued appears to have dropped significantly, whereas in practice the volume remains the same.
Patient Activity Data
February 2025
6,338
-914 (7,252)
Total Calls to the Surgery
4,626
-332 (4,958)
Prescription Items Issued
445
up 70 (375)
Referrals Made
168
-51 (219)
Fit Notes Issued
1,246
-91 (1,337)
Letters and Emails Issued
1,466
up 222 (1,244)
Text Messages Sent and Received
574
-205 (779)
Digital Requests to the Surgery
4,316
-269 (4,585)
Total Appointments
137 (3.174%)
up 19 (118)
Did Not Attend (DNA)
January 2025
Due to a change in computer system in September 2024, we can now only report on the number of prescriptions issued, rather than the number of individual items prescribed.
Thus the figure representing the number of prescriptions issued appears to have dropped significantly, whereas in practice the volume remains the same.
Patient Activity Data
January 2025
7,252
-637 (7,889)
Total Calls to the Surgery
4,958
up 65 (4,893)
Prescription Items Issued
375
-29 (404)
Referrals Made
219
54 (165)
Fit Notes Issued
1,337
553 (784)
Letters and Emails Issued
1,244
-280 (1,524)
Text Messages Sent and Received
779
60 (719)
Digital Requests to the Surgery
4,585
612 (3,973)
Total Appointments
118 (2.574%)
3 (115)
Did Not Attend (DNA)