Patient Activity Infographic

 

As part of a Welsh government initiative, we want to let you, our patients, see some information on what happens behind the scenes within the practice. Below is the latest infographics containing data on the number of appointments, telephone calls and other relevant metrics of activity.

September 2024

Due to a change in computer system in September 2024, we can now only report on the number of prescriptions issued, rather than the number of individual items prescribed.

Thus the figure representing the number of prescriptions issued appears to have dropped significantly, whereas in practice the volume remains the same.

Patient Activity Data

September 2024 

 

7,825

up 1,237 (6,588)

Total Calls to the Surgery

4,508

-16,458 (20,966)

Prescription Items Issued

330

up 20 (310)

Referrals Made

133

-19 (152)

Fit Notes Issued

865

-471 (1,336)

Letters and Emails Issued

7,689

up 7,110 (579)

Text Messages Sent and Received

883

up 81 (802)

Digital Requests to the Surgery

1,178

-3,569(4,747)

Total Appointments

37 (3.141%)

-103 (140)

Did Not Attend (DNA)

August 2024

Patient Activity Data

August 2024 

 

6,588

-481 (7,069)

Total Calls to the Surgery

20,966

-1,762 (22,728)

Prescription Items Issued

310

-108 (418)

Referrals Made

152

-52 (204)

Fit Notes Issued

1,336

-234 (1,570)

Letters and Emails Issued

579

-94 (673)

Text Messages Sent and Received

802

-162 (964)

Digital Requests to the Surgery

4,747

-912(5,659)

Total Appointments

140 (2.949%)

-69 (209)

Did Not Attend (DNA)

July 2024

Patient Activity Data

July 2024 

 

7,069

738 (6,331)

Total Calls to the Surgery

22,728

2,410 (20,318)

Prescription Items Issued

418

51 (367)

Referrals Made

204

7 (197)

Fit Notes Issued

1,570

-29 (1,599)

Letters and Emails Issued

673

27 (646)

Text Messages Sent and Received

964

175 (789)

Digital Requests to the Surgery

5,659

847(4,812)

Total Appointments

209 (3.693%)

64 (145)

Did Not Attend (DNA)

June 2024

Patient Activity Data

June 2024 

 

6,331

-528 (6,859)

Total Calls to the Surgery

20,318

-1,176 (21,494)

Prescription Items Issued

367

-33 (400)

Referrals Made

197

-10 (207)

Fit Notes Issued

1,599

177 (1,422)

Letters and Emails Issued

646

-138 (784)

Text Messages Sent and Received

789

-8 (797)

Digital Requests to the Surgery

4,812

-457(5,269)

Total Appointments

145 (3.013%)

-28 (173)

Did Not Attend (DNA)

May 2024

Patient Activity Data

May 2024 

 

6,859

290 (6,569)

Total Calls to the Surgery

21,494

-1,133 (20,856)

Prescription Items Issued

400

3 (397)

Referrals Made

207

15 (192)

Fit Notes Issued

1,422

77 (1,345)

Letters and Emails Issued

784

65 (719)

Text Messages Sent and Received

797

-31 (828)

Digital Requests to the Surgery

5,269

-568 (5,837)

Total Appointments

173

6 (167)

Did Not Attend (DNA)

April 2024

Patient Activity Data

April 2024 

 

6,569

123 (6,446)

Total Calls to the Surgery

22,627

2,042 (20,585)

Prescription Items Issued

397

75 (322)

Referrals Made

192

11 (181)

Fit Notes Issued

1,345

219 (1,126)

Letters and Emails Issued

719

354 (365)

Text Messages Sent and Received

828

114 (714)

Digital Requests to the Surgery

5,837

882 (4,995)

Total Appointments

167

11 (156)

Did Not Attend (DNA)

March 2024

Patient Activity Data

March 2024 

 

6,446

-47 (6,493)

Total Calls to the Surgery

20,585

-271 (20,856)

Prescription Items Issued

322

-62 (384)

Referrals Made

181

-34 (215)

Fit Notes Issued

1,126

-447 (1,573)

Letters and Emails Issued

365

-178 (543)

Text Messages Sent and Received

714

-65 (779)

Digital Requests to the Surgery

4,955

-272 (5,227)

Total Appointments

156

-15 (171)

Did Not Attend (DNA)

February 2024

Patient Activity Data

February 2024 

 

6,493

-153 (6,646)

Total Calls to the Surgery

20,856

-2,031 (22,887)

Prescription Items Issued

384

-10 (394)

Referrals Made

215

-42 (257)

Fit Notes Issued

1,573

+63 (1,510)

Letters and Emails Issued

543

-64 (607)

Text Messages Sent and Received

779

+89 (690)

Digital Requests to the Surgery

5,227

-249 (5,476)

Total Appointments

171

-1 (172)

Did Not Attend (DNA)

January 2024

Patient Activity Data

January 2024 

 

6,646

+1,313 (5,333)

Total Calls to the Surgery

22,887

+1,589 (21,298)

Prescription Items Issued

394

+84 (310)

Referrals Made

257

+91 (166)

Fit Notes Issued

1,510

+465 (1,045)

Letters and Emails Issued

607

-242 (849)

Text Messages Sent and Received

690

+40 (650)

Digital Requests to the Surgery

5,476

+1,000 (4,476)

Total Appointments

172

+2 (170)

Did Not Attend (DNA)

September 2023

Patient Activity Data

September 2023 

 

6,908

-290 (7,198)

Total Calls to the Surgery

20,465

-1,904 (22,369)

Prescription Items Issued

339

+3 (336)

Referrals Made

193

-11 (204)

Fit Notes Issued

976

-262 (1,238)

Letters and Emails Issued

415

-46 (461)

Text Messages Sent and Received

767

+6 (761)

Digital Requests to the Surgery

4,451

-152 (4,603)

Total Appointments

142

-28 (170)

Did Not Attend (DNA)