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About the Surgery
Find out more about the surgery
Learn more
Opening Hours
Find out when we're open and how to get help when we're closed.
Surgery Staff
We are a 4 partner practice supported by three salaried GPs. We are a GP training practice and will usually have the assistance of fully qualified Doctors who are specialising in General Practice (called "Trainee" or "registrar" GPs).
Our main surgery is based in Pencoed and we also have a branch surgery with limited opening hours in Llanharan.
Surgery Policies and Procedures
View our surgery's policies and procedures including our website Accessibility Statement.
Feedback and Complaints
We welcome feedback to tell us what we are doing right and what we can improve.
Feedback and Suggestions
If you've had a good experience or would like to give us suggestions on how we can better our service, please contact us.
Complaints
If you've had a bad experience we'd also like to know. View our complaints procedure.
Latest News
All the latest news and information from the surgery and our patient community.
Work With Us
Join the staff team.
Save your surgery
A staggering 100 GP surgeries in Wales have closed since 2012. This number represents a crisis that affects GPs and their patients day in day out. Patients have less doctors to turn to and GPs are faced with an unsustainable workload.
And while the funding for General Practice has plummeted, the demand for the services has grown.
We want to improve the way you can access services in your GP Practice
GP access standards for patients in Wales
A new set of standards were announced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for patients in Wales from their GP practices.
These standards are set out below
- Have a telephone system with a recording function for incoming and outgoing lines, that stacks calls and allows for the analysis of call data.
- Have a telephone introduction message recorded bilingually in Welsh and English that, in total, lasts no longer than 2 minutes.
- Ensure that patients and care homes can order repeatable prescriptions digitally.
- During core hours, ensure that patients can digitally request a non-urgent appointment or a call back, and that the necessary governance arrangements are in place for this process.
- Publicise information via the practice’s online resource on the access requirements in this paragraph and how patients can access the contractor’s services and request an urgent, routine, or advanced consultation.
- Offer a same-day consultation for children under 16 with acute presentations and for patients clinically triaged as requiring an urgent assessment.
- Offer pre-bookable appointments during core hours.
- Actively signpost patients to appropriate services available from the contractor’s cluster, provided or commissioned by the Local Health Board, or available locally or nationally.