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A new way to book appointments and request advice

You've been asking for better ways to get in touch and we've been listening....

This is a new feature that allows our patients to request appointments, sick notes, advice, queries etc online. The eConsult facility is widely used in England and will be coming to many local practices soon. Experience in other surgeries suggests that it is popular with patients and allows you to get in touch with us and avoiding endless waits on the phone during busy times. It helps to direct you to the best healthcare professional to deal with your problem and, where appropriate, how to manage your condition yourself. Following an initial trial we anticipate that all patients with access to a mobile phone, tablet or computer will contact the surgery this way. Of course there are a very small number of patients who cannot access the internet and do not possess a smartphone, tablet or computer and we will make sure that they can contact us in the traditional way.

As you know, were very busy at the moment, in the midst of a coronavirus pandemic, but we've been testing this system behind the scenes and as soon as it's ready to be rolled out, it will be going live. Watch this space

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